Who to contact
ES BUILD is a residential building and renovation business based in Orpington, serving Central and Greater London. For questions about information shared directly with ES BUILD, email info@esbuild.co.uk or call +44 7402 363667.
Information you share
The enquiry form asks for your name, email address, telephone number, project location, preferred start date and a description of the work. You may also attach photos or plans. A postcode or area is sufficient; you do not need to provide a full property address. Please avoid including sensitive personal information in your message or attachments.
Why information is used
Contact and project details are used to answer questions, discuss the work and prepare a quotation. Depending on the enquiry, this involves taking steps at your request before a contract, or a legitimate interest in responding to correspondence. Limited technical information is used to keep the form secure and prevent abuse.
How the form sends your details
When you submit, the website server checks the form and forwards it over an encrypted connection to Resend, which processes it for email delivery. The deployed website and form endpoint are hosted by Cloudflare. The recipient inbox is hosted by Zoho Mail. The form does not send a copy to the address entered by the visitor.
The website does not write emailed submissions or attachments to a local database or enquiry file. Form values, attachments during processing, and temporary duplicate-request records remain in server memory for a limited time; your entries also remain on the page until you leave it. Delivery providers and the receiving mailbox may retain their own records. A submission confirmation means the delivery service accepted the request; it does not establish that the email reached the inbox.
Keeping and protecting information
Project correspondence is kept for as long as needed to answer the enquiry, carry out agreed work and meet applicable record-keeping or legal requirements. The nature of the work, any ongoing correspondence and unresolved disputes determine the appropriate period.
Access should be limited to people who need the information to handle the enquiry. Resend and Google may process data outside the UK. Their privacy information explains their processing arrangements; this page does not promise UK-only storage.
Cookies and external links
This website does not currently load analytics or advertising tools or set marketing cookies. Links to Instagram, Checkatrade and WhatsApp take you to services with their own privacy practices. Opening an email or WhatsApp link uses the application you select.
Your rights
Depending on the circumstances, you can ask to access, correct or erase personal information, restrict its use, object to processing or receive a portable copy. Some rights are subject to exceptions. Contact the appropriate address above and explain your request; identity may need to be checked before information is released.
You can also raise a concern with the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint.
Changes to this policy
This policy will be updated when the enquiry recipient, delivery service or website features change. The date above identifies the latest revision.
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